Service Technician

Service Technician Opportunity at Event Concept

Reporting directly into the Inventory Manager the Service Technician will be responsible for maintaining and ensuring our inventory is in tip-top condition, full working order and ready to be packed up to go out to the site.  You will focus on maximising in-service time while ensuring compliance with HSE regulations. 

Day to day responsibilities?

• Performing equipment repairs on a wide range of lighting, AV, electrical and rigging equipment whilst maintaining company/industry standards and to the deadline
• Liaising with manufacturers when a warranty repair/replacement is required and arranging with the transport department where necessary
• Ensuring periodic inspections, such as LOLER, PAT and Ladder are in date and any overdue items removed from service and inspected accordingly
• Ensuring the hiring team is kept up to date with repair time frames to prevent unnecessary outsourced hires
• Performing scheduled maintenance and firmware updates
• Minimising downtime of equipment and ensuring all repair items are dealt with efficiently
• Investigating equipment related issues raised on show reports, fault find where necessary and creating servicing tickets for faulty equipment     
• Maintaining a working knowledge of a diverse range of lighting and AV equipment and working to enhance and improve that knowledge with new models and new industry standards, practices, and technologies
• Undergoing training where required
• Recording the details of all repairs within the service module, including parts, labour and transport
• Assembling and testing bespoke electrical elements (such as set practicals, chandeliers etc)
• Manufacturing of new cable products and panel work
• Attending site where required
• Maintaining stock levels of warehouse consumables
• Maintaining a high standard of housekeeping in the parts and consumables stores
• Identifying and ordering spare parts required for repairs and maintaining a stock of frequently used parts
• Performing physical inventory checks
• Working with the Inventory Manager to receive and set up new equipment along with refining existing stock and kits
• Assisting the Inventory Manager with daily tasks
• Assisting the Goods in/out teams where necessary
• Collecting informal feedback from freelancers, production design staff and other disciplines to raise recommendations to the Inventory Manager for improving our stock, procedures and services.

Required Skills

• Solutions focused approach
• Ability to use initiative to solve problems, while knowing when to ask for help
• Helpful attitude with a can-do mentality
• Ability to maintain relationships with key suppliers and manufacturers
• Previous experience or education in the relevant industry would be beneficial

Apply at: https://eventconcept.bamboohr.com/jobs/view.php?id=25