Service Technician

Service Technician Opportunity 

at Event Concept

Reporting directly into the Inventory Manager the Service Technician will be responsible for maintaining and ensuring our inventory is in tip-top condition, full working order and ready to be packed up to go out to the site.  You will focus on maximising in-service time while ensuring compliance with HSE regulations. 

Day to day responsibilities?

  • Performing equipment repairs on a wide range of lighting, AV, electrical and rigging equipment whilst maintaining company/industry standards and to the deadline
  • Liaising with manufacturers when a warranty repair/replacement is required and arranging with the transport department where necessary
  • Ensuring periodic inspections, such as LOLER, PAT and Ladder are in date and any overdue items removed from service and inspected accordingly
  • Ensuring the hiring team is kept up to date with repair time frames to prevent unnecessary outsourced hires
  • Performing scheduled maintenance and firmware updates
  • Minimising downtime of equipment and ensuring all repair items are dealt with efficiently
  • Investigating equipment related issues raised on show reports, fault find where necessary and creating servicing tickets for faulty equipment     
  • Maintaining a working knowledge of a diverse range of lighting and AV equipment and working to enhance and improve that knowledge with new models and new industry standards, practices, and technologies
  • Undergoing training where required
  • Recording the details of all repairs within the service module, including parts, labour and transport
  • Assembling and testing bespoke electrical elements (such as set practicals, chandeliers etc)
  • Manufacturing of new cable products and panel work
  • Attending site where required
  • Maintaining stock levels of warehouse consumables
  • Maintaining a high standard of housekeeping in the parts and consumables stores
  • Identifying and ordering spare parts required for repairs and maintaining a stock of frequently used parts
  • Performing physical inventory checks
  • Working with the Inventory Manager to receive and set up new equipment along with refining existing stock and kits
  • Assisting the Inventory Manager with daily tasks
  • Assisting the Goods in/out teams where necessary
  • Collecting informal feedback from freelancers, production design staff and other disciplines to raise recommendations to the Inventory Manager for improving our stock, procedures and services.

Required Skills

  • Solutions focused approach
  • Ability to use initiative to solve problems, while knowing when to ask for help
  • Helpful attitude with a can-do mentality
  • Ability to maintain relationships with key suppliers and manufacturers
  • Previous experience or education in the relevant industry would be beneficial

To apply, visit



Bermondsey, London




Posted: 07th May 2019